I feel extremely blessed to be doing a job that makes me really happy.  Of course, it helps that travelling is a passion for me and I get a huge amount of pleasure in making holiday dreams come true.  Getting to know our lovely customers is equally rewarding.   Many of them have been booking holidays with us for years and we like to keep them happy.  Therefore it is really important we provide a top notch service.  After all, going away on holiday is expensive, and for a lot of people the highlight of their year, so we need to get it right.

That said, there will be hiccups along the way.  Thankfully we have good processes in place to deal with any problems, and our team of Holiday Fixers  are extremely experienced at handling any issues that arise in a sensible and sensitive way.  We’ve always placed an emphasis on good customer service and judging from number of 5* Trustpilot reviews we’ve received, we are obviously doing something right!  In fact, last month The Holiday Fixer was featured as a case study in an article being written about customer service for Start Ups Magazine.   You can read the full article by clicking here.

I strongly believe that in a world of AI and automation, human interaction is essential, especially when it comes to arranging high end, bespoke holidays.  So, if you are planning your next trip and would like some advice or inspiration, please get in touch with us.  We are here to help and always happy to have a chat, 0203 441 6848.